E-SHOP ACCOUNT CREATION

• How do I register?

• I tried to create an e-shop account and it did not work. What are the possible reasons?

• Where can I find my Tecan Customer ID?

• You created your e-shop account but did not receive the email to verify your email address.

• You have created your Tecan e-shop account and want to use the Purchase Order as payment method but you can’t. What is the verification process? How can I get my account verified for the e-shop?

• How do I link my e-shop account to my organization? (i.e. enable customized offers, exclusive promotions etc) 

ORDERING PROCESS

• Who can order on the Tecan e-shop?

• When can I place my orders on the e-shop?

• Can I place my orders on the e-shop from any country?

• How do I add my products to my cart?

• Once my cart has been created. How do I place my order?

• How can I add a different billing address from the shipping address in my order?

• How can I pay for my e-shop orders?

• How can I add my purchase order reference in my e-shop order?

• How can I view my last e-shop orders?

• How can I create my wish list?

• What happens after I place my order?

• You tried to place an order and it did not work. Who can you contact?

• Who can I contact for general assistance?

USING PROMO CODES

• What is a promo code and how does it work?

• Where can I enter my promo code?

• Why is my promo code not applied?